We look forward to working with you on this project
and working with you in the future!
Listed below, here are a few items you may find helpful in working with us:
PAYMENT TERMS
Payment is due when the project is complete.
Credit card payments for future orders are encouraged - GET YOUR POINTS!
Initial orders require a 50% deposit if over $1,000.
30-day payment terms available for corporate clients with approval.
POSTAGE PAYMENTS
Postage for Direct Mail projects must be paid before mailing via USPS.
Credit card postage payments incur a 4% processing fee (we do not markup postage).
If postage is invoiced after mailing, a 4% markup will be applied on the invoice.
PROOFING PROCESS
Standard PDF proof will be sent via email for every job.
Verbal approvals are not accepted unless confirmed via email.
Hardcopy proofs are available upon request - just ask your contact.
PRODUCTION TIMELINES
Standard turnaround is 3-5 business days from final proof approval.
Same-day, 24-hour, and 48-hour production available depending on complexity. (Complex or high-quantity jobs may require more time.)
Need a project delivered by a certain date? Let us know early!
Delivery transit times (USPS, UPS, FedEx, LTL) are separate and location-based.
Although we will use the best method to ship or mail your project, Fotorecord is not responsible for any carrier delays outside of our control.
For New Fotorecord Clients
Are you new here? Need assistance with your project, billing or the status of your project? Drop an email below. We'll get back to you within 24 hours. For immediate assistance, call us at 724-830-8130.