We look forward to working with you on this project
and working with you in the future!

Listed below, here are a few items you may find helpful in working with us:

PAYMENT TERMS

  • Payment is due when the project is complete.
  • Credit card payments for future orders are encouraged - GET YOUR POINTS!
  • Initial orders require a 50% deposit if over $1,000.
  • 30-day payment terms available for corporate clients with approval.

POSTAGE PAYMENTS

  • Postage for Direct Mail projects must be paid before mailing via USPS.
  • Credit card postage payments incur a 4% processing fee (we do not markup postage).
  • If postage is invoiced after mailing, a 4% markup will be applied on the invoice.

PROOFING PROCESS

  • Standard PDF proof will be sent via email for every job.
  • Verbal approvals are not accepted unless confirmed via email.
  • Hardcopy proofs are available upon request - just ask your contact.

PRODUCTION TIMELINES

  • Standard turnaround is 3-5 business days from final proof approval.
  • Same-day, 24-hour, and 48-hour production available depending on complexity. (Complex or high-quantity jobs may require more time.)
  • Need a project delivered by a certain date? Let us know early!
  • Delivery transit times (USPS, UPS, FedEx, LTL) are separate and location-based.
  • Although we will use the best method to ship or mail your project, Fotorecord is not responsible for any carrier delays outside of our control.

Download the form or fill it out online!

Download New Client Form

For New Fotorecord Clients

Who to Contact:
Business Development / Project Support | Email: support@fotorecord.com | Ext. 12
Accounting | Email: accounting@fotorecord.com | Ext. 23
Main Office | 724-830-8130 Production | Email: production@fotorecord.com | Ext. 14

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